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Sales FAQ’s

Amazon – With a number of our products they are linked to AMAZON to buy through their website – This is of benefit to the customer due to: They pick pack and deliver the items, on most items they are listed as prime and come with free delivery, you have seller protection via amazon and most importantly it keeps our pricing honest – If anyone else sells our products cheaper the sale will default via amazon to them.

The same protection is also available on our ebay sales where we list special offers through ebay & PayPal’s sellers protection.

These websites mean you can buy in confidence that you are getting a great product at a great price.

for our own dispatched website listing:

We have taken every effort in making sure the website is working well and up to date, however from time to time we may get things wrong. In the event pricing is wrong or items are out of stock you will be emailed at the first opportunity and a refund issued.

Returns 
Returns are accepted within 14 days of purchase date as long as the items have not been opened and the seal is intact. Returns are posted back to us at the returners cost before the refund is actioned. Please email before you post your returns: Click Here For email 
You can cancel an order up to any point before the item is shipped with no charges. Once an item has been shipped, it must be returned as above.
Orders over £25 may be subject to a restocking charge – see general for further information.
Delivery

 

However, larger orders may be subject to a review of shipping costs before being sent, you will be notified of any changes prior to shipping.

These can be subject to change without notice please always check shipping costs at the checkout.

Prices are for UK Mainland only – If postage charges differ, for example Ireland, we will notify you off shipping costs before posting and give you the option to cancel the order.

For bulk and mixed product orders – please use the contact form to let us know your requirements and we will email you a personalised quote and order link.

Orders are shipped on the first working day after the order is taken and sent via a 48hr Tracked service, you will receive a copy of your tracking number via email.

Example of postage times. If an order was placed Monday, it will be packed Monday, collected by couriers Tuesday and delivered Wednesday/Thursday.

Any damages must be reported within 24hrs of the parcel arriving, with photographic evidence – see general for further information.

 

Privacy

Information is stored within current data protection laws. The website is GPDR compliant. No information is stored on paper – as we trade via paypal, we have no record of banking details. Email address will automatically be added to our mailing list and all postage address are on a password protected computer. To opt out of mailing list please contact us on thealcoholfreeco@gmail.com

NO information will be sold to third parties.

General

We will not be held liable to any individual or business for any damage or loss which may have occurred from the use of any products available on this website and our email systems.

We have the right to refuse orders / and if we feel that a return or breakage is not valid for whatever reason, we have the right to refuse a refund. This will be fully explained in an email prior to the decision.

Questions

If you have any questions over our terms please use the contact form to get intouch

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