Sales FAQ’s

We have taken every effort in making sure the website is working well and up to date, however from time to time we may get things wrong. In the event pricing is wrong or items are out of stock you will be emailed at the first opportunity and a refund issued.

Returns are accepted within 14 days of purchase date as long as the items have not been opened and the seal is intact. Returns are posted back to us at the returners cost before the refund is actioned. Please email before you post your returns: Click Here For email 
You can cancel an order up to any point before the item is shipped with no charges. Once an item has been shipped, it must be returned as above.
Orders over £25 may be subject to a restocking charge – see general for further information.
Delivery please always check shipping costs at the checkout.Prices are for UK Mainland only – If postage charges differ, for example Ireland, we will notify you off shipping costs before posting and give you the option to cancel the order.For bulk and mixed product orders – please use the contact form to let us know your requirements and we will email you a personalised quote and order link. Orders are currently shipped for 3-5 working days.Any damages must be reported within 24hrs of the parcel arriving, with photographic evidence – see general for further information.



We will not be held liable to any individual or business for any damage or loss which may have occurred from the use of any products available on this website and our email systems.

We have the right to refuse orders / and if we feel that a return or breakage is not valid for whatever reason, we have the right to refuse a refund. This will be fully explained in an email prior to the decision.

We will not compensate for loss of time /breakages.


Information is stored within current data protection laws. The website is GPDR compliant. No information is stored on paper – as we trade via paypal, we have no record of banking details. Email address will automatically be added to our mailing list and all postage address are on a password protected computer. To opt out of mailing list please contact us on or unsubscribe on the newsletters that are sent out. Your email address may be shared with other company’s that follow the same philosophies that we do when it comes to ‘mindful drinking and entertainment’.


If you have any questions over our terms please use the contact form to get intouch

Amazon/Ebay Store

We also sell via amazon and ebay – These channels are more expensive due to fee’s we pay these company to sell on there platform – whilst these are price competitively our website is normally cheaper for this reason – we do not price match cross websites.

Amazon – With a number of our products they are linked to AMAZON to buy through their website – This is of benefit to the customer due to: They pick pack and deliver the items, on most items they are listed as prime and come with free delivery, you have seller protection via amazon and most importantly it keeps our pricing honest – If anyone else sells our products cheaper the sale will default via amazon to them.
The same protection is also available on our ebay sales where we list special offers through ebay & PayPal’s sellers protection.
These websites mean you can buy in confidence that you are getting a great product at a great price.
for our own dispatched website listing:

Promotional codes and vouchers 

Social Media Giveaways:

  • The prize is subject to change without notice but we always endevor to match the image of items shown

  • No cash equivalent or alternative prize will be given at the request of the winner and the prize is non-transferable and non-exchangeable.

  • Entrants must be aged 18 or over and reside in the UK.

  • the alcohol free co reserves the right to ask for evidence to verify the age and/or eligibility of an entrant at any time, and may withhold delivery of a prize until it has received such evidence from the winner. Failure to provide such evidence in a timely manner may result in forfeiture of the prize.

  • Winners will be selected across instagram and Facebook and twitter
  • The winner must provide a UK address for delivery of the prize. The prize will not be delivered to any address outside the UK.

  •  winners will be notified by direct message/email.

  • This competition is in no way sponsored, endorsed or administered by or associated with Instagram, Facebook or Twitter

all prices are quoted, ex works – vat maybe applied if not a registered company within the Eu. shipping times/dispatch is agreeable prior to payment – payment terms are 100% non refundable due to stock being ordered in on receipt of payment.  special requirements such as long dated stock needs to be agreed upfront. orders must be collected within 1 week of agreed pick up date or weekly storage fee’s of £10 per pallet will be charged prior to shipment leaving. Full balance must be paid prior to arranging collection. It is the responsibility of the receiver to check labelling requirements in the county of destination – copy’s of labels can be provided on request